Request access · FR-M12-02

Request a support session

A session is a time-boxed, logged, consented window into one institution. It is not a login and it is not a role — it expires on its own, it is recorded against both your name and the account you act as, and the institution can read the whole of it afterwards.

You already have a session open

One agent, one session at a time. Go to your session in Achimota School or end it from the banner above before requesting another.

1. Which institution, and which ticket

Institution

The institution is told who asked, why, and for how long.

Ticket reference

No ticket, no session. FR-M12-04.

2. Why you need to look

Reason code

A controlled list, not free text. It is what the institution sees first and what the supervisor queue sorts on.

Justification

0/20 characters. At least 20 are required.

3. How much access

ObserveDefault60 minutesRead-only. You can see status, timelines and masked details. You cannot change anything, and no write control will accept a click.ActSupervisor approval30 minutesActs as a named member of the institution's staff. Needs a CS Supervisor to approve it, is separately time-boxed, and goes to the review queue the moment it ends.

Complete every field above. The same checks run again on the server.