Observe — read onlyYou are inside Achimota School
Acting as
No one — observing as yourself
Reason
Applicant cannot see their status
Ticket
EG-24817
Every action is logged as
Efua Mensah
Time leftSession expires at 26 Aug 2026, 14:42.
enrollghana
Signed in as Efua Mensah

Session sup_01 · EG-24817

Achimota School

Observe session opened 26 Aug 2026, 13:42. It closes itself at 26 Aug 2026, 14:42 whether you are finished or not.

Observe — read onlyLive

What this session is

Recorded permanently
Institution
Achimota School
Support policy
require consent
Ticket
EG-24817
Reason code
Applicant cannot see their status
Support agent
Efua Mensah
Acting as
No one — observing as yourself
Opened
26 Aug 2026, 13:42
Expires
26 Aug 2026, 14:42

Justification, as written

“Applicant rang to say the Achimota application she submitted on 18 August still shows nothing on her phone. Delivery log on the diagnostic screen shows the SMS delivered, so I need to look at the application state itself.”

Achimota School can read this, verbatim, alongside everything the session did.

Applications in this institution

1 visible

A support session can never see more than the institution's own staff, and staff never see an application the applicant has not submitted. Drafts are filtered out at the data layer, not hidden in the markup — BRD §3.4.

EG-7K4M-92XQunder review2027/2028 Direct Admission — Form One
Submitted
18 Aug 2026, 09:24
Last changed
21 Aug 2026, 11:02
Programme choices
General Science, General Arts
Institution
Achimota School

Status timeline

  1. under review — from submitted

    Institution staff · Documents verified.

  2. submitted — from draft

    Applicant

Attached documents3 attached

  • Birth certificate

    1 page · uploaded 19 Aug 2026, 13:20

    Excluded from support accessAC-CS-04

  • BECE results slip

    2 pages · uploaded 19 Aug 2026, 13:22

    Excluded from support accessAC-CS-04

  • Passport photograph

    1 page · uploaded 19 Aug 2026, 13:22

    Excluded from support accessAC-CS-04

File names and dates are metadata and are shown so you can confirm something was uploaded. The files themselves have no reachable address from a support session — FR-M12-06a.

What you can and cannot do here

FR-M12-06 · default deny

Every control is asked of one table before it is drawn. A capability the table does not mention is refused — absence is a refusal, not an oversight. Nothing is hidden from you; you are shown the refusal and the clause behind it.

Open masked application

Read the application's status, timeline and masked applicant details.

AC-CS-01Permitted by the impersonation ceiling.

Change an answer the applicant gave.

  • FR-M12-06fOnly the institution's own staff may change an application.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

View or download a file the applicant uploaded.

  • FR-M12-06a / AC-CS-04Excluded from support access — applicant identity documents are never viewable or downloadable from a support session.

Make an offer, or decline the application.

  • FR-M12-06fOnly the institution's own staff may issue a decision.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Change the account the institution's fees are paid into.

  • FR-M12-06b / AC-CS-05Where an institution's money is paid can never be changed from support.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Record a payment against the application.

  • FR-M12-06cSupport cannot issue a payment.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Refund or void a collected fee.

  • FR-M12-06cSupport cannot reverse or amend a payment.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Download the cycle register as a file.

  • FR-M12-06dRegisters cannot be exported from a support session.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Remove an entry from the tenant's audit trail.

  • FR-M12-06eAudit records cannot be deleted by anyone, support included.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Add a colleague to the institution's team.

  • FR-M12-06gSupport cannot invite staff to a tenant.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Revoke a colleague's access to the institution.

  • FR-M12-06gSupport cannot remove a tenant's staff.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Alter the tenant's sign-in and multi-factor rules.

  • FR-M12-06hA tenant's own security settings can only be changed by the tenant.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

Send the applicant's last SMS or email again.

  • FR-M12-06c — default denyNothing in the impersonation ceiling grants this, so it is denied. Capabilities are added to the ceiling reviewably, one at a time — absence is a refusal, not an oversight.
  • FR-M12-03Observe mode is read-only. Acting needs a separate Act session approved by a CS Supervisor.

No rule for this capability exists in the ceiling. Default deny.

Read a former student's record held by this institution.

  • FR-M12-06c — default denyNothing in the impersonation ceiling grants this, so it is denied. Capabilities are added to the ceiling reviewably, one at a time — absence is a refusal, not an oversight.

No rule for this capability exists in the ceiling. Default deny.

Everything this session did

5 entries

Recorded against both identities — yours and the account acted as — including the attempts that were refused. The record cannot be edited or deleted by anyone, support included (FR-M12-13, FR-M12-14).

WhenWhoWhatOutcome
26 Aug 2026, 13:54Efua Mensahas themselvesAttempted to issue an offer on EG-7K4M-92XQ.decision · EXECUTERefusedFR-M12-06f
26 Aug 2026, 13:46Efua Mensahas themselvesRead the status timeline for EG-7K4M-92XQ.application · SELECTPermittedAC-CS-01
26 Aug 2026, 13:44Efua Mensahas themselvesAttempted to open the birth certificate attached to EG-7K4M-92XQ.application_document · SELECTRefusedFR-M12-06a / AC-CS-04
26 Aug 2026, 13:43Efua Mensahas themselvesRead masked application EG-7K4M-92XQ.application · SELECTPermittedAC-CS-01
26 Aug 2026, 13:42Efua Mensahas themselvesSession opened in Observe mode against Achimota School.support_session · INSERTPermittedFR-M12-02

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